Camille
Markey

Customer Care Officer

First point of contact for our users and colleagues — from IT help to QA, internal communication and documentation.

• IT support on our platforms, workstations and software (via TeamViewer): bug fixing and user requests
• QA testing of newly developed features
• Internal communication campaigns sent through our CRM
• Guides, tutorials and presentations for internal and external users
• Statistical reports and analyses, meeting organisation
• IT onboarding and offboarding: workstation setup, tool training, access and security
• IT asset management: hardware tracking and maintenance

Logistics Assistant

Oversaw supply chain operations, prepared the documentation (reviews, invoices, packing lists…) and was the go-to contact for customers on logistics issues.

• Research ideal shipping techniques, routing and carriers
• Book outbound orders with freight forwarders
• Track shipment details, locations and ETAs
• Ensure safe, on-schedule pick-up and delivery

Community Manager

With four teammates, I ran the Master’s Instagram account. More interaction with the community and better content made the account grow.

Communication Assistant

• Prepared the communication plan
• Negotiated partnerships with the media
• Organised a press conference